FAQ
Frequently Asked Questions
1. What is the status of my order?
We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. Can't find the email? Click here to check the status of your order. COVID-19 potential delivery delay: our carriers are currently experiencing delays in delivery. We apologize for the inconvenience this may cause.
2. My discount code is not working, what do I do?
We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.
3. Where is Shop Online based?
Our office is located in Dwarka New Delhi, just a few steps from dwarka sec 14 metro.
4. Where are your products shipped from?
We ship from 6 warehouses around the INDIA. With so many shipping centers across the country, we provide some of the fastest, most affordable delivery options in the industry.
5. Can you ship internationally or process international credit cards?
At this time we do offer international shipping and can accept credit cards from outside of the INDIA.
6. How can I pay for my order?
Shop Online currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal.
7. How long will it take me to get my order?
For standard shipping, you should receive your order within 4-5 business days.
8. How can I check the status of my order?
We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email. You can also see the current status of your order here.
9. Can I cancel or change my order?
We begin processing orders as soon as they are placed, for this reason, we are unable to cancel or make changes to orders. Returns can be initiated through our returns page.
10. Can I exchange my order?
We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site.
11. How do I return my order?
Returns are accepted for all items within 30 days of purchase. Please visit our returns page to initiate the returns process.
12. What do I do if my order is damaged?
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team here or through our "help" button below.
13. Why did I only receive part of my order?
Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.
14. I received the wrong goods, what do I do?
Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via phone, email, or our contact us page, so that they can work to get you your goods as soon as possible.
Phone support is available Monday-Friday from 9 am-6 pm
+91-9999416987